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Privacy Policy

GhaRoti (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.gharoti.com] and use our services, including those connected via third-party platforms such as WhatsApp.

By using our website or services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect personal and non-personal information, including:

a. Personal Information
  • Name, email address, phone number
  • Delivery address and location
  • Payment and billing information
  • WhatsApp number (when used for order/chat)
b. Automatically Collected Information
  • IP address and browser/device information
  • Cookies and similar tracking technologies
  • Interaction data (e.g. pages visited, actions taken)
2. How We Use Your Information

We use your information to:

  • Provide and deliver our products and services
  • Process payments and manage orders
  • Personalize your experience
  • Communicate via WhatsApp, phone, email, or SMS
  • Respond to inquiries and provide customer support
  • Improve website functionality and service delivery
  • Comply with legal obligations and fraud prevention
3. Sharing Your Information

We may share your information with:

  • Service Providers (e.g., payment gateways, delivery partners)
  • Business Partners (e.g., marketing or analytics platforms)
  • Legal authorities when required by law
  • Meta/WhatsApp as per platform integration and communication

We do not sell or rent your personal data to third parties.

4. WhatsApp Business Messaging & Meta Platform

If you interact with us via WhatsApp, your data may be shared with Meta Platforms, Inc. as per their privacy terms. Your use of WhatsApp is subject to Meta’s Privacy Policy.

5. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal, tax, and regulatory obligations
  • Resolve disputes and enforce our agreements
6. Your Rights and Choices

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict our processing
  • Withdraw consent for marketing communications

To exercise these rights, email us at support@gharoti.com.

7. Data Security

We implement reasonable security measures (SSL encryption, limited access, monitoring) to protect your data from unauthorized access or disclosure.

8. Use by Children

Our services are not intended for children under the age of 13. We do not knowingly collect data from children. If you believe we have collected such data, please contact us for removal.

9. Cookies & Tracking

We use cookies and similar technologies to:

  • Maintain sessions
  • Analyze site usage
  • Improve service performance

You can manage cookie preferences via your browser settings. For more details, see our Cookies Policy.

10. International Users

If you are accessing our site from outside India, your information may be processed and stored in India or other jurisdictions. By using our services, you agree to this transfer.

11. Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available at [https://www.gharoti.com/privacy]. Changes become effective when posted.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

GhaRoti Customer Support

Email: kabsar,foods@gmail.com

Phone: +91-9910710289

Effective Date: 17 June 2025